STUDY ON FACTORS AFFECTING TRAINING QUALITY IN HIGHER EDUCATION: EVIDENCE FROM STUDENTS AND ENTERPRISES

Abstract

The purpose of this study was to determine the factors that affect student satisfaction with training quality at the Corporate Finance Major, Finance Banking Faculty, Van Lang University (Major, Faculty, VLU). Another goal was to discover possible factors that affect enterprise satisfaction with the quality of training at the Corporate Finance Major. Finally, a recommendation to increase training quality was examined in the study. To achieve the following goals, qualitative research was used in combination with questionnaires and document reviews. The Higher Education Performance Model (HEdPERF) was applied with 512 responses to see the insights of student satisfaction. Luu Tien Dung (2013) model was applied with 214 responses to see the insights of enterprise satisfaction. The impact of student satisfaction on four factors (access, programme issues, lecturer’s qualification, facilities), enterprise satisfaction on four factors (soft skills, skills & professions, general and specialized knowledge, value added) were investigated in this study, and the findings revealed that they significantly mediated the relationship with the training quality of the Corporate Finance Major. The findings show that it is vital to improve the training quality to increase satisfaction and boost their academic abilities. With the framework from this study, policymakers, researchers, educators, and institutes can cooperate in developing and upgrading the general training quality at higher education institutions in Vietnam. Improving the training quality of a faculty will continue to be a challenge. Therefore, this is a topic that requires continuous research.